Complaints about schools

Independent schools are accountable to government authorities and must comply with existing laws but they are independent. This means that they are able to develop their own policies, practices and procedures on such matters as student welfare, uniform, enrolment, curriculum and expected standards of behaviour.

Schools will provide parents with copies of their policies for school administration, parents and students to follow.

It is essential that parents attempt to resolve any complaint with a teacher before approaching the principal and, if necessary, the Chair of the school board.

Independent Schools Victoria will not act as a mediator between parents and schools but if the matter remains unresolved or parents feel that the school has failed to take their concerns seriously, Independent Schools Victoria might be able to assist parents to understand the school’s position.

In talking with Independent Schools Victoria , parents can request anonymity and need not name the school but if the school is named, Independent Schools Victoria will contact the Principal to advise that a complaint has been received and the nature of that complaint.

To contact Independent Schools Victoria, please call 9825 7200.